Answers for callers. Looking for the lady FAQ?
Select a question to read the answer.
Are my calls private? Are they monitored?
Phone calls are not monitored live. Nobody from HotChat.com listens in on your calls.
Calls are reviewed afterwards by our own software to make sure they follow our Terms of Service. That review includes the text of the call: we check it for personal contact information and payment details, which may never be shared between callers and Talkers. This protects you as much as the Talker. For that review, call audio is stored only temporarily, and it is never publicly accessible.
Video calls are different. A live video call can be monitored in real time, and a video call that breaks our Terms of Service can be ended.
Prohibited Terms: what words aren't allowed?
The words and phrases below can't be used anywhere you write on HotChat.com, including messages, chat, reviews, comments and your profile. This list can change without notice and isn't complete: we may also remove other content that breaks our Terms of Service. Repeated violations can lead to your account being suspended or closed.
Disallowed Words/phrases:
420
abduct
alcohol
animals
arrangement
bestial, bestiality
blood
brutal
child, children
chloro, chloroform
coerce, coercion
counsel, counseling
dealer
diaper, diapers
doctor, Dr.
drug, drugs
escort
fag
feces
fisting
force, forced, forcible, forcing
golden shower
grape (when used for rape)
gunpoint
hooker
hostage, hostages
hypno, hypnosis, hypnotize
incest
infantilism
intoxicated, intoxication
kidnap
knifepoint
knocked out
lolita
mind control
necrophilia
non-consensual, non-consent
pedo, pedophile, pedophilia (including p3do)
pee, peed, peeing
piss
poop, pooped, pooping
potty, potty play, potty talk, potty training
prostitute
rape, raped, raping, rapist
rough sex
scat
Skype
sleep, sleeping
sugar daddy
teen, teenage, teenager
therapist, therapy
toilet
torment, tormented, tormenting
torture, tortured, torturing, torturous
unconscious
underage
unwilling
urination
urine
violate, violation
violence, violent, violently
vomit, vomited, vomiting
working girl
N*gger (racial slur)
on female profiles: terms suggesting a trans person (MTF, FTM, she-male, tran)
Can I get a refund if I’m unhappy with a call?
If you are unhappy with a call or anything else you paid for on HotChat.com, report the transaction to Customer Support using the Contact Us form. Customer Support reviews the call or service and decides whether a refund can be given.
What if my call drops? Will I be charged?
If a call drops and you are charged for it, report it to Customer Support using the Contact Us form. We will investigate and, where it's warranted, refund the charge to your wallet.
Not every dropped call needs a refund. If you can simply call back to finish the conversation, and the call wasn't a flat-rate package or still within its first minimum minutes, you were only charged for the minutes you actually talked.
How do I delete my account?
Email Customer Support at support@talktome.com, or use the Contact Us form, and ask for your account to be deleted.
Do Talkers see my personal phone number when I dial the service?
No, a Talker will never see your personal number.
When using our service they will see 614-460-3283, the same as the number you see when you connect with them.
Do you have an affiliate/referral program?
Callers Make Money with HotChat.com!
Earn $50 for every customer that you refer to HotChat.com (when the new customer spends $50).
Simply tell all of your friends, webpage traffic, or social media accounts to follow your link to HotChat.com. It’s that simple, we do the rest!
After a new caller registers from your link, you will earn the first $50 they fund into their wallet. Who doesn’t love free money to spend with our hottest phone sex talkers?
Creating a link that you can post to start referring other callers is simple.
Step 1 – Know your account number. When you are logged into HotChat.com, your account number is shown in the phone number drop down at the top of the page.
Step 2 – add “?uaid=341300” (using your account number from Step 1) to the end of any link to HotChat.com.
Want to link to the main page?
https://stg.hotchat.com/?uaid=341300
Want to link to your favorite talker profile?
https://stg.hotchat.com/women/fun-adventurous-college-student/?uaid=341300
Want to link to the signup page so the caller can get right down to it?
https://stg.hotchat.com/how-it-works/register/?uaid=341300
Step 3 – Make sure you change the sample account number in the above links (341300) to your own account number found in step 1.
Step 4 – Sit back and wait for the free wallet money to come pouring in just for helping other callers find HotChat.com!
The referral money is added to your HotChat.com wallet to spend on the site. If you would rather be paid out in cash, contact Customer Service and create a lady account. Customer Service will then move your affiliate income across to that account, and you will need to update your affiliate links to use your new lady account number.
Talkers
You too can benefit from the affiliate program. Simply add your account number to the end of any link on the site and HotChat.com will add $50 earnings to your account for each referred customer who spends $50. What are you waiting for?
Getting Your $10 Free
New callers get $10 free. Make your first purchase of $10 or more within 24 hours of creating your account, and we add an extra $10 to your wallet automatically. Add $10 and you have $20 to spend.
To add money, select your wallet balance next to the Menu (on mobile, choose “Wallet Balance” in the Menu), then Add Money.
The offer is good once per customer.
How do I create a Profile?
After you create your Account, simply click the “My Profile” button under the Menu. Then select “Edit Profile” to provide a little information about yourself and what you’re looking for. You can even add a Profile Photo!
How do I fund my Wallet?
Select your wallet balance next to the Menu button (on mobile, choose “Wallet Balance” in the Menu), then click “Add Money” and choose an amount.
You can pay by credit card, entering a new card each time or saving cards to your account for added convenience.
To top up automatically when your balance runs low, turn on “Auto Refill” in My Account Settings.
How do I make a Call?
Ready to talk live? Click the “Phone” button on any Talker profile (or choose one of their Flat Rate Packages) to start a one-on-one phone call. The call window then gives you two ways to connect.
Option 1: We Call Your Phone
Choose “Call My Phone Right Now.” You must have a verified phone number on your account to use this option. In the call window you can:
- Select which Talker option you want to use. For example, a Per Minute Rate or a Flat Rate Package call.
- Select to change your phone number or add a new phone number to receive the call.
- Select if you want to pay with funds from your Wallet, your saved credit card, or Wallet and saved credit card.
- Select which saved credit card you want to have billed if you have more than one credit card on your account.
Next click the “Call Me Now” button.
Our anonymous phone system will connect you with the Talker you selected on your verified phone number. You will not be charged until you are connected.
If the Talker is busy, you can choose a time and click “Request Callback” instead.
Option 2: Dial In Yourself
If you would prefer to call into our system, choose “Let Me Dial In” (or “Show Me Dial-In Information”). The call window shows the number to dial and the PIN or account details to enter when you are asked.
How do I search for Talkers?
One of the best things about HotChat.com is the variety and number of Talkers available to call. Of course, that can also mean it’s a little overwhelming to find a Talker that matches your interests.
HotChat.com offers you a comprehensive search tool to help you quickly find a Talker to call. To start searching simply enter a search phrase into the search bar and click the search button.
Enter your search terms into the header navigation at HotChat.com.
How do I send a Message?
To message a Talker, type your message in the message box on their Profile and press “Send.” Only she can open it.
Each Talker sets their own price per Message, and a message with an attachment can cost more. The price is shown in the message box and is deducted from your Wallet when you send the message. You can delete individual messages; a whole conversation can only be archived. You can find your messages and the Talker’s replies under “Conversations” in the Menu.
How do I update my PIN?
To change your PIN, select “My Account Settings” in the Menu and fill in the “Change PIN” section with your new PIN twice, then click “Save.” Your PIN cannot begin with the number 0.
How do I verify my phone number(s)?
To add your phone number, please log in to your account and select “My Phone Number” from the Menu.
Enter your 10-digit phone number. Then click the ‘Next Step‘ button.
The next screen will display an option to Send Code, if you click this button, you are attempting to verify for phone calls and SMS.
If you choose to verify your phone number for calls and SMS, click the “Send Code” button, and then enter the code that was sent to your phone and click Verify Code.
If you can’t receive text, please click on the wording, “I can’t receive texts…” and then click Call Me.
You will receive a call from our system and when prompted you should enter the code that will appear on your computer screen.
You can edit and add numbers using the My Phone Numbers option at any time.
How do I Web Chat with a Talker?
Sometimes, it’s hard to grab a quiet moment for a phone conversation. Now you don’t need to wait to connect: chat up the Talker of your choice with real-time Web Chat!
Just click the “Live text chat” button on a Talker’s Profile. It is active when the Talker is online for chat, and the per-minute price is shown on the button.
I’ve reached my Purchasing Limit?
If you are attempting to fund your Wallet or make a purchase and see a message that you are over your spending limit, you can ask to increase what you’re able to spend!
Step 1
Click the link in that message, or go to https://stg.hotchat.com/members/increase-limit/, and confirm the cardholder’s information.
Step 2
Choose the saved credit card you want to increase your limit for. As added protection, to help prevent fraudulent transactions, we place a small authorization of less than $0.50 on that card. It is voided, so it will not appear on your final credit card bill.
Step 3
Check the pending transactions on your credit card account (or call your card company) and enter the exact amount we authorized. You have about 24 hours to do this before the authorization drops off.
Step 4
Upload a picture of your credit card and of your ID. On the card, only your full name and the first 6 and last 4 digits of the card number need to be visible. The billing address on your card must match the address on your ID.
We take these precautions to ensure your safety and security while using our site!
Once these steps are done, the limits on your HotChat.com account will be increased and you will be able to continue making purchases on your account.
Please note, limits are increased per credit card. If you use more than one card, complete these steps for each card.
Need help? Please email us at support@talktome.com.
What is the difference between my Wallet History and Purchase History?
Select “Account History” from the Menu. It has two tabs:
Your “Wallet History” (the first tab) shows everything paid from your Wallet: Calls, Messages, Web Chats. Use the type filter to narrow the list.
Your “Purchase History” shows your credit card transactions: the money and packages you add to your Wallet, and calls billed directly to your credit card.
What Will My Credit Card Be Billed From?
Credit card purchases on HotChat.com appear on your statement as TLBILL.COM 1-800-617-1700.
About Us
Who Is HotChat.com?
HotChat.com is owned and operated by TL Holdings LLC, the leader in adult entertainment. We have been providing adult entertainment for over 20 years.
What Is HotChat.com?
HotChat.com is where adults can connect for hot, one-on-one adult fun; men and women holding intimate private conversations over the phone. You can talk about anything your heart desires. HotChat.com helps you find individuals to speak with, connects you via the phone, and all for low per-minute rates. Whether you are looking for romance, advice, friendship, or just adult fun, you can find it on HotChat.com.
How Does HotChat.com Work?
You start off by browsing the listings of our hot people waiting to talk to you. When you find the person you are interested in, simply click your desired service to be connected. We will connect you and the person you wish to speak with anonymously through our secure phone systems. It’s that easy!
How It Works
1. Create A Free Account
Registration is free, easy and has many benefits:
- Get your first $10.00 for free!
- Sexy audio greetings that help you choose your perfect phone partner!
- A messaging system that includes a variety of features!
- And much more!
2. Make A Connection
HotChat.com allows you to choose from a wide range of people, all anxious to connect with you by phone, web chat or private message. Browse our categories to find someone with similar interests and get connected! It’s fast, easy, safe, and secure.
3. Start Talking!
Connecting is easy, all you need is a phone and/or a computer! Find the perfect someone you want to talk to, then select your one-on-one interactive method and payment options.
- No complicated setup!
- No hidden fees or costs!
I forgot my password!
If you forget your password, click “Login,” then the Forgot Password? link in the login window.
Enter your username or email and click “Send Verification Code.” Then enter the code we send you and choose a new password.
Still stuck? Contact us.
